Return Policy

Our return process is designed to offer customers clarity, reassurance, and flexibility after making a purchase. We understand that online shopping can make it difficult to fully assess a product before it arrives, and sometimes an item may not meet expectations. To address this, we provide a structured return system that allows customers to thoughtfully evaluate their purchase. From the date an order is confirmed as delivered, customers have thirty days to decide whether a product is suitable for them, giving them sufficient time to check its appearance, quality, and functionality without feeling rushed.

Items eligible for return must remain in the same condition as when they were received. They should be unused, unwashed, and free from any signs of wear, damage, or alterations. All original packaging, tags, labels, manuals, accessories, and inserts must accompany the return. Keeping these components ensures that the product can be properly inspected upon arrival at our facility. Additionally, a valid proof of purchase, such as an order confirmation or receipt, is required to verify the transaction and facilitate the return process. Returns that do not meet these criteria may be rejected or delayed.

To initiate a return, customers should first contact our support team via email. Each return request is reviewed individually to confirm eligibility under our return policy. It is essential that items are not shipped back without receiving prior authorization, as unauthorized returns can lead to delays or denial. Once approved, detailed instructions and a return shipping label will be provided to guide customers through the process of safely packaging and returning the item. Following these instructions helps protect the product in transit and ensures the return is processed efficiently.

Upon receiving the returned item, our team will inspect it to confirm that it meets the return conditions. If the return is approved, a refund will be issued to the original payment method. Refund processing typically takes up to ten business days, though the exact timing may vary depending on the customer’s financial institution. Customers with questions regarding the status of their refund are encouraged to contact our support team.

Customers are advised to inspect their orders promptly upon arrival. If an item is damaged, defective, or incorrect, notifying us immediately ensures a faster resolution, which may include a replacement or refund. Timely communication is key to effectively addressing issues and minimizing delays.

Certain items may not be eligible for return due to their nature, such as custom-made products, hygiene-sensitive items, or others with specific limitations. If there is any doubt about whether a product is eligible for return, we recommend contacting our support team before initiating the return. Direct exchanges for size, color, or variation are generally not offered. Instead, customers should return the original item and place a new order for the desired product. This ensures accurate inventory management and timely processing of new orders.

For customers located within the European Union, additional rights may apply. EU consumers have the right to cancel or return an order within fourteen days of delivery without providing a reason, as long as the product is returned in acceptable condition with all original materials. These rights are provided alongside our standard return policy and may offer extra protections depending on the customer’s location.

Overall, our return policy is designed to make the process transparent, fair, and simple. By offering clear instructions, responsive support, and well-defined guidelines, we strive to ensure that each customer feels confident and respected when deciding whether to keep or return a product.